Unified Communications is a term that describes the convergence of voice, video, and data networks.
The Unified Communications (UC) system is designed to allow employees to communicate with each other in a more efficient way. It enables employees to collaborate and share information across all their communication channels, including email, instant messaging, video conferencing, social media, and phone calls.
Most organizations today use Unified Communications to improve customer service and reduce costs.
This technology offers many benefits to organizations. It can help in providing better customer service while also reducing costs.
Unified Communication (UC) benefits are:
Improved Customer Service: Unified Communications provides the ability for employees to communicate with customers without having to switch devices or applications
Reduced Costs: Unified Communication solutions can be more cost-effective than traditional phone systems because they don’t require expensive equipment like PBXs
Unified Communications is the integration of a company’s different communication tools and platforms.
Where is Unified Communication Used
Techomsystems provides UC Solutions at an affordable price. UC can be used to make internal communications more efficient. For example, it can be used in a call center to allow agents to see the customer’s screen and provide them with the information they need.
Unified Communication (UC) is the integration of all the different types of communication channels available to us today.
It can be used in both work and personal contexts, but it is most commonly used by businesses. UC can be broken down into three main components: voice, video, and data.
Voice includes both traditional phone calls as well as VoIP calls made through an internet connection.
The video includes Skype, Google Hangouts, Facetime, or any other video chat application you may use on a regular basis for personal use or for business purposes.
Data includes email messages sent through an internet connection as well as instant messages sent through a chat client like Slack or Microsoft Teams.
The first form of UC was audio conferencing which allowed people to speak to each other over the phone.
The next form was web conferencing which allowed people to talk through their computers. This was followed by video conferencing which allows people to see each other on their screens in addition to hearing them over the phone or through their computer’s speakers.
What are the components of Unified Communication?
Unified communication tools are:
- Voice-over-IP – VoIP is a phone service that allows you to make and receive calls over the internet. This is a great way to save money on long-distance calls.
- Video conferencing – Video conferencing is the use of video technology for the purpose of sharing live images with one or more people at different locations and for different purposes, such as education, telemedicine, and online shopping.
- Instant messaging – Instant messaging is a method of real-time text messaging between two or more users over the internet or other computer networks, often using an instant messaging application such as WhatsApp Messenger, Facebook Messenger, WeChat, or Google Hangouts
- mailing – Emailing is sending messages
Difference Between Communication and Collaboration
There are many similarities between UC and collaboration tools, and vendors, IT professionals, and end-users increasingly use them interchangeably.
Technically, differences between communications and collaboration exist but depend on how employees use a tool or feature to communicate, as well as for what purposes.
Email, for example, enables the communication between two or more parties. The parties might communicate in a collaborative manner even if they send and receive messages.
In contrast, collaboration is an interactive process where both parties work towards a common goal.
Suppose a team of salespeople has to prepare a client presentation. In this case, they are communicating if they meet on a video conferencing platform.
Then they are also collaborating if they have a single document they can edit that everyone on the team can see. Examples are a presentation outline, a PowerPoint file, or a virtual whiteboard.
Collaborating and communicating cannot exist without each other.
Communication versus collaboration Vendors often describes business communications as collaborative because they are bundled with connectivity and productivity applications.
Customers must understand the difference between communication and collaboration, To be confident they will receive value from any given tool or platform.
