Whenever you face error 15240 while using the QuickBooks Desktop App, it signals an irregular or incomplete app update. The QuickBooks payroll error 15240 hampers day-to-day accounting work and is a common issue you can quickly resolve.
First, however, you will have to go through the reasons & symptoms for a better understanding and troubleshoot the QuickBooks update error 15240. Keep read on!
Also read: common QuickBooks desktop payroll issues
Reasons Behind the QuickBooks Error Code 15240
- The following logic can be used to interpret more about the error 15240:
- Absence of latest version of QuickBooks desktop.
- You are accessing your system as an administrator but trying to run the app in standard settings.
- An incorrect or invalid download link can mess with the download of an update and later create problems in the regular functioning of the app.
- Using QuickBooks Multi-User mode in the terminal service setting.
- Damaged or corrupted Windows or registry files.
- Corrupt QuickBooks update.
Symptoms of QuickBooks Error 15240
Let’s take a look at some significant signs or symptoms of QuickBooks Error 15240:
- When you cannot correctly install the updates for QuickBooks Desktop.
- Multiple failures while updating your payroll.
- Unable to access payroll in your QuickBooks.
Methods to Troubleshoot QuickBooks Payroll Update Error 15240
Following are the quickest methods in order to resolve the QuickBooks payroll error message 15240:
Method 1: Run your QuickBooks as Admin Rights
Sometimes not running QuickBooks in administrator mode can lead to QuickBooks error 15240; thus, it is necessary to run the app using administrator credentials:
- Go to the “QuickBooks Desktop” icon on the desktop or in the “Start” menu and right-click on it.
- Amongst all the options, choose the “Run as Administrator” option.
- Again, right-click the app, select the “Properties” option, and verify the “Compatibility for all users.”
Method 2: Checking the Internet Explorer Settings
If the issue doesn’t resolve by running in the Administrator mode, then check your internet explorer settings:
- Head towards the “Start” menu or press the “Windows” key and search for “Internet Options.”
- Switch to the “Advanced Tab.”
- Then, take a look at the “Security Tab” and mark “Use SSL 2.0” and “Use SSL 3.0.”
- Tap on the “Apply” button and then click on the “OK” button.
Method 3: Cross-checking the settings of the Third-party Firewall
QuickBooks Desktop runs into a problem on multiple occasions because of the default settings of third-party firewall security. Therefore, it is advisable to connect with the developer of the third-party firewall to make the necessary adjustment before moving forward.
- After making all the necessary arrangements, permit QuickBooks to download and install updates.
- Exempt “Qbw32.exe” and “Qbupdate.exe” files from the security cover of the firewall.
- Also, make sure that ports 80 and 443 are enabled.
Method 4: Checking the system date and time settings
The mismatch between the system & QuickBooks Desktop date and time can also invoke error 15240.
- Tap on the “Date & Time” displayed on your screen’s bottom right-hand side.
- Select the “Change Date & Time” option present on the bottom side of the window.
- From the drop-down menu, select the correct time zone and sync it with the QuickBooks Desktop App.
- Now, hit on the “Apply” tab and save all changes.
Method 5: Reinstalling the software using the clean install tool
Before trying this method, you should have a backup of all the primary company files to avoid any data loss.
- Press the “Windows” key and type “Control Panel” in the search bar.
- In the “Control Panel” window, look for the “Programs & Features” option and open it.
- From the list of all the installed programs, right-click on “QuickBooks Desktop” and choose “Uninstall.”
- After removing the older version of the app, download and install the “QuickBooks Clean Install tool”.
Method 6: Adding Windows permissions to QuickBooks installation folders
- Close your “QuickBooks Desktop” window and head to the “My Computer/This PC” icon on the desktop to open it.
- Open the “Local Disk (C:)” drive and go to the “Program Files” folder. If you use a 64-bit system, go to the “ProgramFiles x86” folder)
- Search for the “Intuit” folder and later right-click on it to open “Properties.”
- Switch to the “Security” tab and choose the “Advanced” option.
- Ensure that the folder owner is the “User” group. If not, you will have to change the ownership of the folder, and for that, follow these steps:
- Click on “Change” adjacent to the owner’s name in the Advanced security settings window.
-
- Type “Users” in “enter the object name to select the field,” and also choose “Check Names.”
- Hit the “OK” button and mark “Replace Owner” on “sub containers and objects.”
- Now, click on “Apply” and again on “OK” to save changes.
- Also, select “Users” on the “Permissions Window” and then click on the “Full Control” option.
- Tap on the “Apply” and “OK” tab.
- Now, you can try downloading the updates and if you face the same error again, then perform these steps for all the folders mentioned below:
-
- C:\ProgramFiles\CommonFile\Intuit
- C:\ProgramFiles(x86)\CommonFiles\Intuit
- C:\ProgramData\Intuit
- C:\Users\YourUserName\AppData\Local\Intuit
Conclusion
Our team of experts has drafted all the listed methods and assists if you face any problems while executing a specific step. QuickBooks Error Code 15240 is a standard and repetitive error that can be quickly resolved or fixed. Simple Internet Settings and certain amendments in your system’s firewall can troubleshoot this issue.
If you face this problem again after employing any of the listed methods, you should contact QuickBooks error support team immediately. You can call us via our helpline i.e., 1-800-615-2347.
