Customer Service Jobs You Can Do Remotely during Covid-19
Since the Covid-19 , most of the employment groups have been operating remotely since the Covid-19 began and the obligatory quarantine impacts most organizations worldwide. Customer care is the workers’ most desirable work, less risks from commuting by public transit, and you can avoid the number of customers you can be introduced to.
Customer support work will be carried out easily from the convenience of your home office when you have a high quality internet access and a telephone line that you can use adequately without any disruption, which would also allow you to focus, concentrate and multitask during the day relative to working in an office set up, and you will still be able to save more money on the costs associated with travel, which you will devote to other expenses.
Recently, we will share a list of remote positions pertaining to the customer service industry in which you will serve as the company agent and the first point of contact with any relevant questions, queries, comments or grievances between the customers and the company.
Customer Service Jobs in Pakistan
Working remotely as a customer representative can also be a fantastic source of money, although the home office can also offer the requisite service. This job types usually have less beginning requirements and, depending on the job skills and requirements, will be paid.
There are also some customer service positions that are paying via the structure/commission basis of the business commission, while some are rewarded at a flat rate that allows you greater flexibility over your salary. However, if you are looking for part-time or full-time jobs in Karachi that make work from home and the customer service required, then you might want to search the following list of work from home.
Inbound Call Operator
The primary duty as an inbound call operator is to answer all customer inbound calls answering all their questions, concerns, reviews, grievances, and can also fulfill the quotas, collect excellent customer service scores by polls, and maintain up-to-date customer databases.
This position would also enable you to hold simulated meetings with coworkers and higher management, and the new system enhancements and business policy changes must be revised.
Bilingual Customer Service Representative
As a customer service agent, expecting a fluent Arabic-speaking customer as well as others who speak the secondary language is key to delivering outstanding customer service without a language barrier. Responsibilities in this position include addressing problems or grievances with customers,
Providing help online, acting as a virtual meeting interpreter, and redirecting calls, if necessary, to the right person or department for assistance.
Customer Care Representative
The primary duties of the customer care representative will be to attend the inbound calls and supporting the chatbox with customer bills, troubleshooting, and other related queries. Several employers will also ask you to sell the products and services over the phone, email, text, and through the chatbox. A customer care representative must be available to take in calls throughout the shift without any distraction.
Call Center Representative
The representative of the contact center delivers customer service remotely for every company-related issue. During the fast-paced timetables and workload throughout the transition, the delegate can multitask.
Customer Support Representative
The primary duties of a customer support representative are to attend the inbound calls, email, and chat and to provide support to customers promptly in a high level of professionalism. This role will also be responsible for answering general queries, customer billings, feedback, and complaints while remaining connected to a support team using a few communication tools.
Client Experience Specialist
The responsibility of this role includes technical support, customer care, and complaint resolution to inbound customers, and escalating issues to the appropriate department, if necessary. Providing resolution on time and accurate answers to customers’ queries/ concerns and documenting the call are very crucial.
Customer Lead Generation Specialist
A lead generation specialist is concerned mainly with producing and pre-qualifying prospective customers. Identifying the needs of the consumer and offering knowledge about the goods and services that the customer might be involved in and listening to any queries relating to their product. Meeting quotas and building a consumer database are also relevant.
Customer Loan Specialist
In a loan setting, eligible applicants must show a proven track record of delivering outstanding customer support, should be familiar with lending policies and procedures, as well as lending practices regulations. Such responsibilities include the analysis of client profiles, accounts, declarations of disclosure, and the drafting of closing papers and settlements.
Quality Assurance Specialist
Listening to phone call communications between the client and the customer service agent is the primary function of a QA professional. The authenticity of the details presented and compliance with company rules and regulations was audited. This role involves logging the reported call, scoring the flow call,, the quality of the service provided, generating QA reports, providing suggestions and training to improve the customer service representative’s skills in any form.