Collecting payment on time is definitely a good option for business. While it’s easy to say, far too many businesses don’t make the process easy or consumer-friendly. With healthcare debt collection, you won’t fall behind on payments. It is still possible to collect more when including modern technology and flexible options. Here’s how things evolve:
Consumer-friendly payment trends
The best way to encourage customers to use your service is to meet them where they are. The same thing goes when it comes to paying bills on time. Most Americans own a mobile device and have access to their bill-paying through those devices. In case the payment process is too complex, the customer may move on. Also, the customer expects data security and privacy before they enter their personal payment information. In such circumstances, it’s best to introduce a hospital revenue cycle management system.
Here’s what a professional healthcare debt collection does for a seamless process
- Offering a number of payment options, including credit card, PayPal, or direct bank transfers
- Enable online payments from customers without forcing them to create an account. Also, it is best to create an account and make the process simple and secure.
- Keep payment page design consistent with the rest of the website. You need to ensure the website and payment page are mobile-friendly and easy to read.
Healthcare and medical debt collection
According to the latest reports, 68% of patients prefer to make medical bill payments through electronic payment methods. Moreover, our healthcare debt collection data shows that over 20% of healthcare payments are made on mobile devices.
You can develop an intuitive interface or online portal for ongoing patients to access their bills. This interface covers a “digital wallet” for accessing bills, paying, setting up automated payments, getting reminders, and saving payment information for the future.
When the patient opts for a one-time bill, you need to pay securely without creating an account.
Flexible payment options
Working with consumers means meeting them where they are. Besides, not everyone may pay their bill; therefore, it’s best to offer flexible payment options. Healthcare debt collection helps customers meet their obligation to your business. Here are some ideas that you can provide to your customers:
- Payment arrangement, including payment reminders to pay on time
- Automatic payment withdrawals
- Partial payments or increase over time to gradually pay off debt
Quality customer service
Modern technology helps create ease when receiving payment. However, with technological advancement, customers are more likely to pay their bills in a timely manner if the process is supported by quality customer service.
The customer should be able to call you if there are payment processing problems. When they want to discuss payment plans or other ways to meet their payment obligations, a calm and caring presence will make them more willing to negotiate.
The customer will stick with your business when there’s hospital revenue cycle management and pay their bills if you work with them to make the process easy and secure. Even when you don’t use the latest and greatest modern tech tools for payment, running good customer service, flexible payment options, and a simple payment process is greatly appreciated.
Final Wrap
If you think your healthcare organization requires seamless business support, the healthcare debt collection can help you sort out the issue. We have a team of experienced experts to handle all your collection needs. The experts will help you streamline and enhance every aspect of the revenue cycle from preparing claims. So don’t wait to get the collections to meet your needs in your practice.
