When you’re traveling across the country. It’s important to be able to relax and enjoy your trip without any worries or complications. However, if you or someone traveling with you has special needs or unique circumstances. It can be difficult to find an airline that can meet your travel requirements. In the way you need them to be met. Now, though, Allegiant Airlines has announced that they’re changing their policies so they can better serve their passengers with special assistance requests.
What is the special assistance program?
If you have a disability, then Allegiant Airlines has a very unique way of helping you enjoy their flight experience more. They provide passengers with extra legroom in their Economy and Main Cabin seating sections, as well as additional time at check-in, boarding, and deplaning. This program includes six major airlines in North America including Delta Air Lines and United Airlines. People eligible for these benefits are wheelchair users (even those who can transfer between seats), military veterans with service-related disabilities, adult companions of unaccompanied minors (who have no other family member or guardian traveling on Allegiant), senior citizens over age 75 or people with chronic respiratory ailments such as asthma or congestive heart failure.
The airline provides a boarding chair or wheelchair
The Air Carrier Access Act requires airlines to allow passengers with disabilities, including those who use wheelchairs, to board flights on their own and claim needed seating once on board. Allegiant complies with these federal laws. For assistance boarding a flight: The passenger should notify Allegiant of his or her request for a boarding chair at least 48 hours prior to departure by calling reservations. If travel is made during non-business hours, please call 702-505-8888 (voice) or 702-505-7249 (TTY). A member of our airport team will meet the passenger curbside upon arrival. Upon request, a wheelchair and companion seat will be provided onboard.
People with service animals can get priority boarding
For years, US airlines have offered priority boarding for passengers with disabilities. Now, one carrier is making it easier for travelers with service animals to board ahead of everyone else. Allegiant Air says its new policy will help those traveling with service animals avoid feeling uncomfortable or embarrassed about asking for additional assistance. The airline also encourages any passengers who are concerned about a service animal’s behavior to report their concerns prior to boarding.
Is there anything I should know about other special accommodations?
You are allowed one small bag that can be no larger than 12 x 17 x 10 and it must fit in a bin that is located under your seat or in an overhead compartment. This item may include items such as crutches, walkers, folding wheelchairs, child safety seats and portable oxygen. Passengers with large items can call ahead to request special assistance at 1-800-211-4910. Remember all carry on bags including personal items, purses, diaper bags and small cameras must be stowed under your seat or in an overhead compartment.
How does it help passengers?
Allegiant Air offers 2 different levels of assistance to passengers who are unable to board a plane without help. Passengers requiring Basic Assist will receive up to $100 in reimbursement for using an Allegiant airlines approved vendor. Those who need Complete Assist will be provided with transportation and a wheelchair escort from their car or taxi into Phoenix Sky Harbor International Airport and onto their flight. This service is offered regardless of where you’re flying from, even if it’s not an Allegiant flights, as long as you have a confirmed ticket on Allegiant. However, you may only use Basic Assist once every 12 months for each type of travel (domestic/international), per reservation number; if you use Complete Assist, then that counts as your one yearly Basic Assist usage allowance.
Is it required for airlines to offer these options?
Yes, airlines are required by law to provide assistance for disabled passengers with special needs. When it comes to providing such assistance, each airline has different standards of what they will accept and offer as a special need. As a part of their special-needs travel policies, Allegiant states: A physical impairment or mental condition that substantially limits one or more major life activities of an individual may constitute a ‘special need.’ In addition, Allegiant Airlines considers whether its personnel can reasonably accommodate such an impairment without causing undue burden. This includes certain invisible disabilities (like diabetes), hearing impairments and speech impediments.
What do I do if I want to use any of these services?
To be considered for air travel under these provisions, you must meet certain criteria. A trained professional will advise you on how best to use one of these services. To ensure that you are able to make your flight with Allegiant. It is important that you contact them in advance of your departure date. Let them know which service you need assistance with. As always, Allegiant would like their customers’ experience to be a positive one. So they also offer assistance before and after your flight. If there are any changes that need to be made regarding your itinerary or equipment needs, we encourage passengers to notify allegiant air reservations team as soon as possible at 1-702-505-8888 so that we can accommodate your needs accordingly.
Am I eligible?
If you have a disability, you may be eligible for Allegiant’s special assistance program. Members of Allegiant’s Disability Response Team will provide any assistance necessary and help ensure your flight experience meets your expectations. Onboard, our specially trained cabin crew are available to help with meal preparation or selection. If you’re in need of assistance at one of our airports. A team member will meet you curbside and assist with moving from gate-to-gate. In our climate-controlled Air Stream Club wheelchair vans. If it’s convenient for you, you can relax in one of our comfy airport lounges until your flight departs. We welcome anyone who requires additional support during their travel experience and hope to see everyone on board soon!
Where can I find more information on this topic?
Ask your travel agent. Travel agents have access to special deal packages for Allegiant Air customers Services. You may even be able to get a deal on your first flight and have them book it for you. It’s worth checking out if you’re interested in traveling with Allegiant Air. They offer affordable flights to popular destinations all over North America, including Las Vegas, Florida, and Hawaii.
